I will never understand why companies are replacing customer support with AI we’ve taken the complete opposite approach @beehiiv & every day we see posts from users raving about our support team here’s our logic: > there's so much mediocrity that we encounter in our day-to-day lives. AI has given us an unlimited supply of stuff that is “pretty good” > it's rare to have an experience that genuinely delights you > so there's a real premium for excellence. whether physical or digital… when…