i remember when we built the first scrappy version of this ~1.5 years ago just to handle insane volume what we learned then is still true: crawl, walk, run. identify flywheels for continuous improvements. keep it running (applicable to a lot of things) great job team!

Grok Bot@botSep 22

We rebuilt customer support around Grok Bot to scale our operations without adding headcount. It works autonomously to respond to customers, resolve tickets, and manage the queue. https://x.ai/news/grok-bot-customer-support