A $100K/year customer gets white-glove treatment while a $10/year customer gets a help center. @DecagonAI's bet is that AI closes that gap, and enterprise is buying it. Co-founders Jesse Zhang and Ashwin Sreenivas sit down with a16z's Kimberly Tan and Sarah Wang to discuss what they've learned running agents inside the biggest banks, airlines, and telcos: - Smart-vs-cheap models are a false trade-off - Start with frontier models on new use cases, then migrate to open-source after they…