The reason PMs stop talking to customers is almost never that they stopped caring. Tyler Folkman's customer outreach loop targets the actual failure point, which is worth noticing because most advice here targets the wrong one. It runs daily or weekly, pulls from Pendo or Amplitude or a database, and identifies who you should be reaching out to. Someone whose usage changed. Someone on the surface you are currently working on. With the right guardrails, it can send the email itself. He names…