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The operational burden of AI adoption—access management
Press Space to continue
When SeatGeek launched ChatGPT company-wide, IT got 300 requests on day one, per Serval's case study. By day three, 60% of the company had filed a ticket. The tool was the easy part, and the tickets were the job. Every new AI tool arrives with licenses, access requests, approvals and a slightly different workflow for each team. The same case study counts 406 Claude licenses provisioned with zero human touches. My guess is adoption creates operational work faster than most teams can hire for…
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