Ship twice as fast at the same defect rate and your customers get twice the bugs. Tyler Folkman's version of this is the sharpest argument for quality loops I have heard, because it explains something everyone has noticed and misdiagnosed. Uptime at large companies is the worst it has been in a long time. The instinct is that quality dropped. His read is that quality held perfectly steady and volume went up. Customers never experience your defect rate. They experience the number of defects,…