Every bank, airline, and insurance company you called this year handed you the same robot. Different hold music, same brain, rented from the same couple of vendors. Now think about the exec who signed that contract. Her competitor signed the same one and gets the same answers back. The only thing she owns is the prompt, and prompts get copied fast. So where does an edge come from? I keep landing on the same place. Your agents do a handful of jobs over and over, sorting tickets and checking…