Ship twice as fast at the same defect rate and your customers experience twice the bugs. Tyler Folkman's framing of this is the sharpest argument for quality loops I have heard, because it explains something everyone has noticed and misdiagnosed. Uptime at large companies is worse than it has been in a long time. The instinct is that quality dropped. His read is that quality held exactly steady and volume went up. Customers do not experience your defect rate. They experience the number of…