Why software shouldn’t just work—it should feel like somewhere you want to stay I’ll start where it started: Gmail, midnight, me looking up from the fluorescent screen to the sky outside my window—dark but open, a few thin clouds drifting past the treetops, the kind of depth that reminds you there’s air beyond the glass. By contrast, the inbox on my screen looked like a lab: white tiles, hard light, rows of cells, sterile and devoid of life. For Cora, the AI-enabled email assistant we’re…