"Show me the incentive and I'll show you the outcome." There's a fun example of this at play inside @Kit engineering. Miguel on our team built an internal tool that ties every customer bug report or feature request back to the engineering squad responsible for that area of the product. Sorted by the number of requests and the MRR impacted. Then once a fix is shipped, it automatically closes the loop with the customer to say we implemented their request. My favorite part is the leaderboard…