SeatGeek's IT team used to handle roughly 7,000 tickets a year by Serval's count, each one typed in by hand, field by field. Once about half were automated, the engineers working that queue moved into the business as internal forward-deployed engineers. Half of 7,000 works out to about 3,500 tickets a year that no longer get typed in by hand, or somewhere around 13 or 14 every working day. Forward-deployed engineer is the Palantir-style role AI companies keep hiring for, someone who sits with…